Great experience! Both husband and I enjoyed our massages with Sonia and Dayno. Hostess, Yolanda, treated us like VIPs. Thanks so much. We'll be back! Went for the 50 minute couples massage. The whole experience was great! If I could leave a zero star review I would.
This seriously was the worst experience. I am a young mom who never pampers herself and I saved up to be able to have a day at the spa only to leave in tears. In the booklet it says you have a choice between acupressure or bathing ritual for one of the treatments and I picked the acupressure.
I also asked for one of the scrub and wrap treatments. So her and two other women argued in Spanish in front of me contemplating whether or not to give it to me, when I finally said I was just going to leave the woman said fine she would give it to me.
I then started my treatments. Which the woman who did my massages was wonderful. But after she applied my scrub she brought me into a room with a shower and bath tub and told me to wash off the scrub and that I had a ten minute break before my next treatment. After my treatments were over the woman who worked on me brought me up front and started pressuring me to buy all their products. The woman then told me that the room I was put in with the tub was the ritual and since I was in there I had to pay for it!
And I never asked for it they put me in there to wash off the body scrub. I felt embarrassed and very taken advantage of. I left crying feeling like an idiot. I work in customer service and have never treated anyone the way I was treated. I always tip and always try to be understanding and have never written a bad review but those women made me feel degraded and had me crying from anxiety and embarrassment. Want my money back! I had a 80 minute massage yesterday with Stefania.
